Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. Items that are damaged, worn, or altered in any way will not be accepted for return. Please inspect your order upon arrival to ensure it meets your expectations.
How to Request a Return
To request a return, you must contact us via email at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions on how to proceed. Returns that are not initiated through this process may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for any loss or damage during the return shipping process.
Processing Returns
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. You will be notified via email of the status of your return within 5 business days. If your return is approved, we will process your refund to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear in your account, depending on your banks processing times.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. This ensures that you receive the correct item in a timely manner.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or custom-made products. If you have questions about whether an item is returnable, please contact us before making your purchase. We reserve the right to refuse returns on items that do not meet our return eligibility criteria.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with voyageessentialss.com is satisfactory. Thank you for choosing us for your travel bag needs.